Refunds & Exchanges
info@hiddenaberdeentours.co.uk
07572 582198

REFUND POLICY

Our policy is no show - no refund.  If you are unable to attend an event and do not give sufficient notice, then we cannot refund your tickets.  Given 24hr notice, we can exchange your ticket for another date if suitable.  Refunds are only given at the discretion of management.

Exchanges can be done for either a new date of the same tour/event, or a different tour/event.  24hr notice at the absolute minimum is required to do so, any later than that, the tickets will be forfeit.  We have customers who only become aware of an event after it is sold out and ask to be put on a waiting list, therefore it is a courtesy to others who are able to come, if you need to exchange your ticket or at least let us know you cannot attend.  

To enquire about refunds, call us on our business number 07572 582198 or email This email address is being protected from spambots. You need JavaScript enabled to view it. - alternatively you can message us direct through Facebook if you use social media - www.facebook.com/HiddenAbdnTours

We ask for your patience and understanding in these matters.

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Hidden Aberdeen Tours (founded 2011) is wholly owned by Dr Fiona-Jane Brown as a sole-trading operation which occasionally works with contractors.


Contact Hidden Aberdeen

Business Postbox

21 York Place

Footdee
Aberdeen 
AB11 5DH 

Phone: 07572 582198
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.